Shipping Information

FREE SHIPPING IN USA

PICKUP

We offer studio and no-touch curbside pickup at our Richmond, VA location. All art and packages are sanitized before and after packaging.

10% Off for local curbside or studio pickup.

 

SHIPPING - U.S. ORDERS 

    We currently use UPS and USPS for shipping orders within the United States.

Original art is carefully packaged, and very large works may require a crate. For your information and peace of mind, prior to purchasing orders above $250, please email ABowlesArt@gmail.com or call me at 804-551-2090 and I'll be happy to discuss with you the details of a specific shipping and delivery arrangement based on your order and location. Free shipping for all orders to USA.

All orders ship within 2 business days (with the exception of custom-framed original paintings). Below is a breakdown of how each product is sent, unless expedited shipping is chosen:

• Original Artwork: UPS ground with tracking

• Prints, and Specialty Items : USPS Priority Mail with tracking

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.

If your package requires a signature, we are not responsible for any charges incurred for refused packages, and/or packages requiring signatures that were not picked up from access points in a timely manner. In the case a package is refused and/or returned to us, the fees to re-ship the original package will be invoiced to the customer.

CRATING: We use Freighters And Craters, a local shipping company in Richmond, VA with great experience in crating and shipping fine art. We will give you a custom update when crating your art purchase. Contact us.


INTERNATIONAL ORDERS
All orders shipped internationally are final sale. 

We ship almost anywhere. International shipping, handling and insurance costs vary in direct proportion to the size, value, and weight of the art and the distance shipped. For that reason international shipping is not included in the sale price and will be displayed at checkout.

   At this time, we use UPS and/or DHL Express to ship all international orders.

International Shipping fees are based on location, package weight, and dimensions.

Original art is carefully packaged, and very large works may require a crate. For your information and peace of mind, prior to purchasing orders above $250, please email ABowlesArt@gmail.com and we'll be happy to discuss with you the details of a specific shipping quote based on your order and location.

Please note that for international orders, any taxes and duties due upon delivery are the sole responsibility of the purchaser.


RETURNS/EXCHANGES

Original, unframed artwork may be returned if you are not 100% satisfied with your purchase, for purchases within the USA. All framed art, prints, gift cards, and specialty items are final sale.

All goods must be checked upon receipt. Please contact us within 24 hours of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.

If you are not completely satisfied with your original art purchase, you may request your item for either 1) a full refund within 5 days of receiving your order or 2) an exchange for store credit within 30 days of receiving your order. To qualify for a refund or exchange, all merchandise approved for return should be returned in its original condition, undamaged (especially corners and edges) and must be received within 5 days of the return approval date.

Refunds/replacements cannot be arranged until we have received and inspected the returned order. Shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. We strongly advise you to use a trackable mail service for your return, as we are not responsible for lost packages. Once your return is processed, we will promptly issue a credit to your credit card or send the exchanged items.

Please see our contact page for our return shipping address.

 

INSURANCE


Insurance is provided for items shipped via freight and valued at over $100 by UPS Capital, an affiliate of UPS. They provide competitive rates, and cover all carriers and transportation modes. Reimbursement up to full invoice value and freight charges is standard. More info here. 

Packages shipped via USPS will be insured by the postal service. 

 

HOLIDAY SHIPPING DEADLINES
To guarantee your domestic order will arrive by December 25th, please have all orders placed by the following dates, and feel free to email ABowlesArt@gmail.com with any expedited requests:

USPS Priority: December 18th

UPS Ground: December 14th



CUSTOMER SERVICE

We are here to help — send us an email, we'd love to hear from you!

Customer Service Contact: ABowlesArt@gmail.com, Phone 1-804-551-2090

Customer Service Hours: Monday thru Friday, 11:00am – 4:00pm

Thanks, Aaron

No interest if paid within 6 months with PayPal Credit